FOM-120 Module: The First Impression-Registration/Check-in Process
Module Description & Objectives:
This module covers the hotel registration or check-in process. Upon completion of this module, the participants should have the ability to handle the requirements and processes in guest registration given the different reservation set-ups.
Module Learning Outcomes:
Upon satisfactory completion of this module, a participant should have the ability to:
- List the steps of the registration process from the viewpoint of a Front Desk Agent.
- Explain the nature and use of registration records and registration forms
- Differentiate the factors that affect the room and rate assignment.
- Identify the different modes of payment accepted at the Front Desk.
Prior Learning/Prerequisites:
Participants must successfully complete FOM-110 the Hotel Reservation Process before proceeding. Ideally, each participant should have taken previous courses such as Principles of Tourism and Principles of Management.
Program Duration & Capacity:
Two (2) sessions, three (3) hours each. Maximum 25 participants.
Target Group:
The target group is students interested in front-of-the-house positions of a hotel, specifically in the Front Office Department.
